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// Owned Channels

Klaviyo email & SMS marketing for Shopify brands.

Lifecycle flows + campaigns that turn one-time buyers into repeat customers.

Email and SMS are where margin lives. Paid acquisition gets the first sale; lifecycle marketing earns the second, third, and twelfth. We build out the full Klaviyo flow stack — welcome, browse abandon, cart recovery, post-purchase upsell, win-back — plus weekly campaign cadence and segmented sends. On client accounts, email + SMS attributed revenue is up over 1,300% year-over-year and accounts for 15–26% of total store revenue.

+1,640%

peak email + SMS rev growth (Big7Kits)

// What we deliver

The full scope of email & sms.

Lifecycle flow stack

Welcome series, browse abandon, cart abandon, checkout abandon, post-purchase (cross-sell + review request), repeat customer, win-back, and birthday flows — every one segmented and conditionally branched. 90%+ of attributed flow revenue typically comes from this stack.

Weekly campaigns + segmentation

Tuesday and Friday campaign cadence with proper segmentation — engaged, unengaged, never-purchased, VIP, lapsed. We design segments around purchase behavior, not demographic guesses.

SMS sequences

Welcome series, abandoned cart SMS, shipping notifications, and post-purchase upsell SMS — kept short, kept rare, kept profitable. SMS lives or dies on relevance; we treat it like a privilege, not a channel.

Deliverability + list health

Domain authentication (SPF, DKIM, DMARC), sender reputation monitoring, list cleanup of disengaged subs, and progressive sending warm-up. If your inbox placement isn't ~95%+, nothing else matters.

Design system + templates

Branded email templates built as a modular design system — header, hero, product block, social proof, CTA. Every campaign assembles from the same kit, so designers ship in hours instead of days.

Reporting tied to revenue

Weekly flow performance + campaign revenue reports. Attribution windows reconciled to Shopify so we report on Klaviyo-attributed revenue that matches what's hitting your bank.

// How we engage

Audit → ship → compound.

01

Audit + map

Week 1: account audit, list health, deliverability score, current flow + campaign performance, segmentation review.

02

Build the stack

Weeks 2-4: full flow buildout, template system shipped, first wave of campaigns scheduled, SMS opt-in surfaces deployed on-site.

03

Compound

Weeks 5+: weekly campaign cadence, monthly flow optimization, segment expansion, A/B testing on subject lines + creative.

// Real client proof

Email & SMSwe've shipped — and the numbers.

// FAQ

Common questions about email & sms.

What's a good email + SMS revenue share for an e-commerce brand?

Healthy benchmark is 20-35% of total store revenue from owned channels. Anything under 15% is leaving money on the table — almost always a missing flow stack or weak segmentation. Our client portfolio averages 22% revenue share.

Do you only use Klaviyo, or other ESPs too?

Klaviyo is the default for Shopify and what we recommend for 95% of e-commerce brands because of the native integration depth. We also work in Sendlane and Postscript for clients on those stacks, and Attentive for enterprise SMS-heavy programs.

How fast can I expect email + SMS revenue to grow?

Initial revenue lift from the flow stack alone typically shows in 30-45 days as the welcome, browse, and cart flows start firing for new and existing subscribers. The compounding effect (year-over-year +1,000% growth like we've seen on client accounts) is a 6-12 month story driven by list growth, segment maturity, and campaign cadence consistency.

Will you write the email copy or do I?

We do — copy is part of the engagement. Brand voice is captured in a kickoff brief and applied to every flow + campaign send. Clients with strong internal copy teams can choose to own copy and have us ship the design + technical side only.

What about transactional emails (order confirmations, shipping)?

We redesign transactional emails too — they're the highest-open-rate sends a brand has and almost always undermarketed. Order confirmation, shipping confirmation, and delivery emails get branded templates with cross-sell modules and review CTAs.

Want results like this for your brand?

We work with a small number of e-commerce brands at a time. If you're doing $30K+/month and want to scale, let's talk.

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